1. Delete in the app
The fastest way is to delete the account right in the app:
- Open the Coffee Exchange app and sign in.
- Go to Profile.
- Tap “Delete account” and confirm.
2. Delete without the app
If you no longer have the app installed, send a request to office@coffeeexchange.kz with the subject “Account deletion request” and the phone number your account is registered to. To make sure nobody else can delete your account, we may ask you to confirm that the number belongs to you.
3. What is deleted
- Profile data: phone number, name, date of birth, email address
- Order history, coupons, Beans balance and history, achievements
- Device identifiers and notification tokens
4. What may be kept
Information we are required to keep by law (for example, accounting and tax records) and anonymized statistics that cannot be used to identify you.
5. Timing
The account is deactivated as soon as you confirm deletion. Personal data is deleted within 30 days, and we let you know by SMS or email when it is complete. Unused Beans are cancelled and cannot be restored. Use your active coupons before deleting the account: they cannot be redeemed afterwards.
6. Deleting part of your data
If you want to remove particular data (for example, your date of birth or email address) without deleting the account, change it in your profile or write to support.