Support
We help with your account, orders, coupons and Beans in the Coffee Exchange app.
Business hours
Mon–Fri, 09:00–18:00 Astana time (UTC+5)
Legal address
Apt. 32, 6 Alikhan Bokeikhan St., Yesil District, Astana, 010017, Republic of Kazakhstan
The Coffee Exchange app is provided by Coffee Exchange Technology LLP, BIN 260540006188.
What to include in your request
- The phone number your account is registered to
- Your device model and operating system version
- The app version
- A description of the problem and, if possible, a screenshot
For business
Franchise and partnership inquiries: office@coffeeexchange.kz
Frequently asked questions
Why does the price of a drink change?
At Coffee Exchange, prices depend on demand and move during the day within a set corridor. The price is fixed at the moment you pay for an order or a coupon.
How do I earn Beans?
Beans are the loyalty program’s internal currency. They are added automatically for purchases, achievements and inviting friends; when ordering at the counter, show the code from the app.
My Beans were not added or a coupon won’t activate. What should I do?
Write to office@coffeeexchange.kz with the phone number of your account, the date, time and address of the coffee shop. We will check the purchase and fix the error.
How do I change my phone number?
Write to support from your current number or from the email address in your profile. After verification we will move your account, coupons and Beans to the new number.
How do I delete my account and data?
In the app: Profile → Delete account. Or send a request as described on the Account deletion page.
How do I turn off notifications?
In the app settings or in your device’s system settings. Turning notifications off does not affect orders, coupons or Beans.
Where can I see what data you process?
Our Privacy Policy describes the data we collect, why we use it and what rights you have.
Contact
Ask a question
Ask about the format, the app, our products or partnership — we reply within two business days.
- Phone
- +7 701 540 86 63
- Business hours
- Mon–Fri, 09:00–18:00 Astana time (UTC+5)